Privacy Policy

Who we are

Quick-Run Express provides local delivery services in and around Edmonton, Alberta. For privacy questions, contact us by phone at +1 825 777 0357 or by email at info@quickrunexpress.ca. You can also use our contact page.

Information we collect

Depending on how you interact with us, we may collect:

• Contact details from quote and contact forms, including name, email address, and telephone number
• Pickup and destination addresses, scheduling preferences, and delivery instructions
• Business and service details needed to prepare a quote or complete a delivery
• Tracking-related information such as delivery status updates and secure tracking-link activity
• Proof-of-delivery information, which may include signatures, photographs, timestamps, and completion notes when applicable
• Identification or age-verification information when a delivery workflow requires it
• Technical information such as browser type, device details, and basic analytics events used to understand how the public website is used

Why we collect information

We collect personal information to:

• Respond to quote requests and general inquiries
• Confirm service availability and prepare delivery quotes
• Dispatch, complete, and document deliveries
• Send status updates and provide secure tracking access
• Support regulated or specialty delivery workflows configured for a contracting business
• Improve website reliability and understand public-page usage
• Meet legal, accounting, and operational record-keeping needs

How we use and share information

We use personal information to operate our delivery services and communicate with customers, recipients, drivers, and business partners as needed to complete a delivery. We do not sell personal information.

We may share information with service providers that help us operate the platform, such as hosting, database, messaging, analytics, and communication providers. These providers are expected to handle information only for the services they perform for us.

We may also disclose information when required by law, to protect the rights and safety of our customers and team, or in connection with a business transaction involving Quick-Run Express.

Service providers

Our platform may rely on third-party infrastructure and tools to store data, send notifications, host the website, and support operations. Exact providers can change as our systems evolve. If you need more detail about a specific processing activity, contact us using the details above.

Security safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access controls, secure tracking links, and protected operational systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention

We retain personal information only as long as reasonably needed for the purposes described in this policy, including delivery operations, customer support, dispute resolution, and legal or accounting requirements. Retention periods can vary by record type.

Access and correction

Subject to applicable law, you may request access to, or correction of, personal information we hold about you. To make a request, contact us by phone or email using the details in this policy. We may need to verify your identity before responding.

Alberta and Canadian privacy context

Quick-Run Express operates in Alberta, Canada. We handle personal information in a manner intended to align with applicable Canadian and Alberta privacy expectations for a local delivery business, including principles of accountability, purpose limitation, consent where appropriate, safeguarding, and individual access. This page is an informational privacy notice and is not legal advice.

Questions

If you have questions about this policy or how we handle personal information, contact Quick-Run Express at +1 825 777 0357 or info@quickrunexpress.ca.